Field Services Engineer Telco

General aim of the position

-               Install/integrate and maintain telecommunication and infrastructure equipments in the wireless and wireline networks within the assigned geographical area;

-               Daily travel to customers’ network sites to perform tasks in the areas fulfilment, assurance and preventive maintenance;

-               Participate in oncall service rota.

Main tasks

1. Assurance

-          Follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA;

-          Use the available tools and perform measurements to isolate and fix the faults;

-          Replace faulty equipment parts and perform functional tests to validate the troubleshooting results;

-          Implement temporary solutions whenever appropriate to help faster service restoration;

-          Log all actions and update the current status into the trouble ticketing tools;

-          Follow the spare part handling processes;

-          Support risk assessment activities when required;

-          Participate in 24x7 oncall rota.

2. Fulfilment

-          Implement work orders, perform equipment installation, activation, site integration and testing within the defined SLA;

-          Record the implementation results into the corresponding tools, fill in service reports;

-          Activate the services and changes in the network together with NOC and/or customer DSS;

-          Notify and update NOC and/or customer DSS with the status of the changes during implementation;

-          Evaluate the security risks and impacts of implementing the changes;

-          Perform a rollback plan and invoke Fault Management or other interface processes, when appropriate;

3. Preventive Maintenance

-          Perform preventive maintenance activities within the defined SLA;

-          Follow the preventive maintenance guidelines;

-          Perform site audits;

-          Resolve any issues and deficiencies found on site, including the ones discovered during site visits.

4. General

-          Maintain network and end customer documentation;

-          Request site access, escort and supervise third party personnel in the sites when needed;

-          Support the Field Technician for complex tasks;

-          Member of project teams within Field Services.

Key Performance Indicators (KPI)

• TBC

Required competencies

-               willingness to travel on a daily basis;

-               solid understanding of security and safety rules and standards;

-               not afraid to climb on masts and towers;

-               willingness to continuously expand technical know-how;

-               flexibility to work in a very dynamic environment.

-               Education:

•        recognised apprenticeship in the electrical  or telecom area (e.g. electrician, electronician, multimedia technician, …)

•        advanced education in telecom technologies (eg. telematician) is an advantage.

-               Experience:

•        several years of experience as telecommunications engineer;

•        experience in data and voice communications, wireline or wireless is an advantage.

-               Language:

•        english: mandatory (oral & written);        

•        regional language: mandatory (oral & written).

-               Other:  for wireless works, no suffering from vertigo (climbing on masts, ascending ladders and working on rooftops).